Items typically ship out of
our warehouse 1-2 business days after you place your order. When your item does
ship out, you will be emailed the tracking number from FedEx. Please note, the
day an item ships out is not considered a FedEx time-in-transit day.
We do not ship to APO/FPO
addresses. We do not ship to P.O. Boxes.
We are not liable for any
mistakes, typos, oversights etc. that customers do not inform us about within
30 minutes of placing the order on our website. Please contact us at firstname.lastname@example.org. Customers are
responsible for all return to sender fees if a package is refused or returned
to us for any reason. If this occurs, customers will only be refunded for 50%
of the price of the returned item itself. Shipping costs are never refunded.
FedEx LOST / DELAYED /
MISSING ORDERS: In very rare situations, we ship an item out of our warehouse
and FedEx scans are delayed. In even rarer situations, FedEx scans never occur
and we need to consider the package lost. We do not consider a package lost
until 10 days have passed since the item was originally shipped out of our
warehouse. We are very sorry for any inconvenience or disappointment a situation
like this can cause, however we are very strict about this policy and there are
no exceptions. Once 10 days have passed and if there is still no tracking
information, we will re-ship your package via FedEx Home Delivery. We are
unable to provide expedited shipping for any FedEx lost or delayed packages.
Red Wagons has
partnered with a trusted third-party company, International Checkout, to
fulfill orders for our International customers. Simply put the items you wish
to purchase in our Shopping Cart and choose the "International Checkout"
option. Your items will be transferred to International Checkout for
processing. You may pay by International credit card, PayPal or bank transfer.
International Checkout will process your order, including billing, shipping and
customer service. Once your order is completed, all inquiries should be
directed to International Checkout at email@example.com.
WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available
WORLDWIDE from Red Wagons. Our third party vendor, International Checkout, will
ship to all destinations around the world including APO
/ FPO addresses.
CAN I CHECK THE STATUS OF
MY INTERNATIONAL ORDER?
To check the status of your order or
track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
WHO SHOULD I CONTACT WITH
QUESTIONS ABOUT MY INTERNATIONAL ORDER?
regarding your international order should be directed to International Checkout
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Denmark Phone: +45.36.950312
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.6057
Japan Phone: +81.50.5534.6826
Finland Phone: +358.(02)3619.0437
Dominican Republic Phone: +1809.202.3017
Ireland Phone: +01 443 3715
Brazil Phone: +55.(11)3717.5368
Mexico Phone: +55 8421 8266
Phone: +09 889 0408
All Others: +001.310.601.8196
the International Checkout Customer
Service page for more information and phone numbers in your area.