Knowledge Base:  
Shipping Information & Policies
Last Updated: 09/04/2012

Items typically ship out of our warehouse 1-2 business days after you place your order. When your item does ship out, you will be emailed the tracking number from FedEx. Please note, the day an item ships out is not considered a FedEx time-in-transit day.

We do not ship to APO/FPO addresses. We do not ship to P.O. Boxes.

We are not liable for any mistakes, typos, oversights etc. that customers do not inform us about within 30 minutes of placing the order on our website. Please contact us at support@redwagons.com. Customers are responsible for all return to sender fees if a package is refused or returned to us for any reason. If this occurs, customers will only be refunded for 50% of the price of the returned item itself. Shipping costs are never refunded.

FedEx LOST / DELAYED / MISSING ORDERS: In very rare situations, we ship an item out of our warehouse and FedEx scans are delayed. In even rarer situations, FedEx scans never occur and we need to consider the package lost. We do not consider a package lost until 10 days have passed since the item was originally shipped out of our warehouse. We are very sorry for any inconvenience or disappointment a situation like this can cause, however we are very strict about this policy and there are no exceptions. Once 10 days have passed and if there is still no tracking information, we will re-ship your package via FedEx Home Delivery. We are unable to provide expedited shipping for any FedEx lost or delayed packages.

INTERNATIONAL ORDERS

Red Wagons has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

 WHICH COUNTRIES DO YOU SHIP TO?


International shipping is currently available WORLDWIDE from Red Wagons. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

 

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

 

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

 

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

 **All inquiries regarding your international order should be directed to International Checkout at**

 

EMAIL:                   support@internationalcheckout.com.

 

PHONE: USA Phone: +001.310.601.8196

USA and Canada: +1.866.682.0641

UK Phone: +44.20.8133.2436

Australia Phone: +61.28003.4685

Denmark Phone: +45.36.950312

Sweden Phone: +46.4069.35779

Hong Kong Phone: +852.8175.6057

Japan Phone: +81.50.5534.6826

Finland Phone: +358.(02)3619.0437

Dominican Republic Phone: +1809.202.3017

Ireland Phone: +01 443 3715

Brazil Phone: +55.(11)3717.5368
Mexico Phone: +55 8421 8266
New Zealand Phone: +09 889 0408

All Others: +001.310.601.8196

 

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.



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