Welcome to Red Wagons (TM) - the premier Radio Flyer specialists since 1998. We offer the best value for Radio Flyer products online.
Please click the links below to go directly to the section of your choice.
-- Mailing Address
-- General Shipping & Tax Charges
-- Shipping Information
-- Out Of Stock Items
-- Payment Information & Mailing In An Order
-- Damaged Items
-- Return Policy
RedWagons.com
24876 Apple St. Suite F
Santa Clarita, CA 91321
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Shipping charges are calculated automatically during the checkout process. Sales Tax will be charged for orders shipped to California only.
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Items typically ship out of our warehouse 1-2 business days after you place your order. When your item does ship out, you will be emailed the tracking number from FedEx. Please note, the day an item ships out is not considered a FedEx time-in-transit day.
We do not ship to APO/FPO addresses. We do not ship to P.O. Boxes.
We are not liable for any mistakes, typos, oversights etc. that customers do not inform us about within 30 minutes of placing the order on our website. Please contact us at support@redwagons.com. Customers are responsible for all return to sender fees if a package is refused or returned to us for any reason. If this occurs, customers will only be refunded for 50% of the price of the returned item itself. Shipping costs are never refunded.
FedEx LOST / DELAYED / MISSING ORDERS: In very rare situations, we ship an item out of our warehouse and FedEx scans are delayed. In even rarer situations, FedEx scans never occur and we need to consider the package lost. We do not consider a package lost until 10 days have passed since the item was originally shipped out of our warehouse. We are very sorry for any inconvenience or disappointment a situation like this can cause, however we are very strict about this policy and there are no exceptions. Once 10 days have passed and if there is still no tracking information, we will re-ship your package via FedEx Home Delivery. We are unable to provide expedited shipping for any FedEx lost or delayed packages.
International Shipping Policy:
Shipping Charges to international destinations will be calculated automatically during the checkout process. We ship internationally via FedEx International Economy.
The recipient you type in the Ship To fields will be responsible for any customs charges, duties or taxes at the time the package is delivered. Refunds will NOT be given for any refused packages delivered to countries other than the United States.
No refunds will be given for items that are seized at your local customs office. RedWagons.com will not be held liable for any customs duties or taxes that arise from your local customs office. Red Wagons Inc. will also not be held responsible for any additional fees the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you refuse to pay your local duty or tax and the carrier bills Red Wagons Inc. for the unpaid charges, we will re-charge you for the applicable amount. Failure to pay customs duties and taxes may also jeopardize or terminate your ability to place future orders with us and with other stores in the Yahoo! Network. If you are unsure of your country's import policies, please check with them before ordering.
We accept Discover, Visa, MasterCard and American Express credit cards. All orders are processed through our secure server.
We do not accept mail orders.
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If there are any damages upon receipt of your order, you will receive a replacement part or item at no additional cost. Please contact us and we will promptly assist you. If you have a missing or damaged part or piece to a Radio Flyer item, please visit http://www.radioflyerparts.com.
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If you would like to return any item, you may return it within 3 days of receiving your order, given that it has not been assembled or played with, and is in its original packaging. Customers will be responsible for return shipment. We charge a 20% restocking fee for all returned items. Orders cancelled prior to processing will receive full credit. (Please hurry though, full refunds are not given once an item has been processed!!) We do not allow any items to be refused unless the customer provides proof of a fraudlent transaction (both a copy of a police report and proof that the credit card number used in the transaction has been cancelled). No refunds will be given for orders that are refused and if a customer does refuse a shipment from FedEx we will charge your credit card for any and all return shipment fees.
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